Hospital, NHS and Doctor's Surgery Appointment Reminders
iRemind Integration with Surgery Connect Hosted Medical Telephony System
Surgery Connect is a hosted medical telephony system designed to improve communications between patients and staff. It can function alongside existing communications infrastructure and can be managed via the Internet. This results in low investment and maintenance costs, minimal staff training and high resilience.
This makes it an ideal solution for improving medical practice to patient communications in Hospitals and Doctor's Surgeries. Missed appointments and medication lapses can be significantly reduced by incorporating iRemind into the Hospital and Surgery appointment system. Improved communication means improved efficiency.
Surgery Connect consists of five services covering inbound call management, phone information noticeboards, voicemail and unified messaging, alerts and emergency notification, plus integration with the iRemind appointment reminder system.
For an overview of Surgery Connect Hosted Medical Telephony click here.
Integration with Surgery Connect InCall
Surgery Connect InCall is a Virtual Switchboard service which manages patient calls efficiently. Integration with iRemind produces features such as single key reminder booking, where the patient's number is captured and automatically allocated a reminder.
Where a reminder initiates a 'Rebook' request, the call details can be passed with the call to the receptionist and appointment system automatically, so that the rebooking is efficient and less time consuming.
Integration with Third Party Data Systems
iRemind can be integrated with third party data systems downloading basic data such as contact number and date and time of appointment. Additional information on the patient can include their name, contact method, preferred language and whether the patient should be connected to a live operator during the reminder call.
Surgery Connect iRemind mechanisms for handling Outbound Reminders, Cancel and Confirm Responses, and Rebooking.
Confirmation or Cancellation Response
Natural Voice or Text to Speech Options
During voice calls to the patient, iRemind can use either natural voice or synthesized voice. Natural voice is generally preferred option except in cases where words, such as people's names, cannot be chosen from a limited vocabulary. Voice Calls can also be connected to a live operator for an improved patient experience.
A secure web interface provides online reporting and an audit package.
Security and Confidentiality
Surgery Connect iRemind services comply with industry requirements for data security and patient confidentiality. X-on is registered under the Data Protection act and has been audited by a number of organizations including the DCA.
X-on's systems have capacity for thousands of simultaneous voice reminders and SMS throughput in excess of 100 per second.
Benefits of Surgery Connect iRemind
|Reduced missed appointments while increasing revenue|
|SMS or Voice reminders to match patient profile|
|Improved patient care using medication reminders|
|Interactive dialog with patient for Confirm, Cancel or Rebook by SMS or Voice Call|
|Multilingual options for different ethnic groups|
|Voice calls can use natural speech or synthesized, or connect to live operator|
|Integration with appointments systems using API|
|Template driven or ad-hoc/free text reminders|
X-on is an accredited supplier under the NHS National Framework for Patient and Non-patient Communications.
For more information on the iRemind Hospital Appointment Reminders contact Sales on 0333 332 0000 (Standard Network Rate).