iRemind SMS, Voice and Email Appointment Reminder Features
iRemind comprises a range of features which position the service as market leader. Ease of use and comprehensive facilities ensure that customers and staff alike will find the service an asset.With a significant reduction in the number of missed appointments, iRemind will ensure staff efficiency is maximized, customers are happy and that losses through non-attendance are kept to a minimum.
|Combination of SMS, Voice and Email Reminders
Customers can be reminded of upcoming appointments by SMS, Voice and Email or any combination of these. Voice reminders can be delivered to either Landlines or Mobile Phones.
|Recipient response to Reminders via SMS or Voice
A recipient can respond to a reminder either with a text message (OK, CANCEL etc.), or by calling the number from which the SMS originated.
|SMS responses delivered via Instant Messaging or Email
SMS responses can be delivered back to your booking system desktop via integration with Instant Messaging, or via email.
|Voice responses to IVR or Voice Messaging Service
Voice responses can be to an IVR ("Press 1 to confirm your appointment, or 2 to rebook") which may include a voice messaging service delivering the verbal response to your booking system desktop.
|Reminder Cancellation and Rescheduling
Recipients have the option of canceling any further reminders or rescheduling the reminder.
|Handset Message Receipts confirm Reminder received
A message receipt from the recipient's handset will confirm that the message has been received.
|Integration with In-House Booking Systems
We can integrate iRemind with most in-house booking systems and software packages allowing for administration of the appointment reminders from within a familiar environment.
|Multiple Network Connections
We monitor and route through several network connections for best quality and performance.
|Integration with X-on's PhonePresence Virtual PBX Service
PhonePresence is a comprehensive Virtual PBX and Call Management solution. The iRemind service can be integrated into a PhonePresence hosted package thereby increasing the options available. For example, the recipient's voice response may be packaged with the data from the reminder and delivered as a phone call to the desktop of the person doing the bookings, with a popup showing the original reminder and appointment details. Inbound integration is also possible so an agent receiving a call through PhonePresence can press a single key to capture the caller's mobile and schedule a reminder while the caller is on-line, or through the caller selecting IVR menu options.
Click here for more information on the PhonePresence service.